Shipping Policy


Gromark Consumers Enterprise Pte Ltd ("we" and "us") is the operator of (https://www.crystaltomato.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Free shipping on all local orders.

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

3. Returns
3.1 Return Due To Change Of Mind

Gromark Consumers Enterprise Pte Ltd will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

Gromark Consumers Enterprise Pte Ltd will refund the value of the goods returned but will NOT refund the value of any shipping paid.

3.2 Warranty Returns

Gromark Consumers Enterprise Pte Ltd will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.

Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

Upon return receipt of items for warranty claim, you can expect Gromark Consumers Enterprise Pte Ltd to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

  • (a) refund to your payment method
  • (b) a refund in store credit
  • (c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically

In general, domestic shipments are in transit for 3 - 5 business days.
We do not have control and are not liable for delayed or retained shipments while the products are going through customs.

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 7 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
We do not have control and are not liable for delayed or retained shipments while the products are going through customs.

4.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order.

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping

Gromark Consumers Enterprise Pte Ltd will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

4.9 Customs Clearance

We are not liable in the event of delay in customs clearance at your country and there is no refund in case goods are confiscated by your Customs for any reasons.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

7. Duties & Taxes
7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website. Our price is ex-Singapore and our responsibility ends when we hand over the merchandise to courier for transfer to your address.

7.2 Import Duties & Taxes

We are not liable and not responsible for customs taxes and duties in your country for international shipments.

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit / confiscated by customs

We will not be liable for products that are confiscated by customs, or lost in transit. No refunds will be provided. Please check with your local custom 

10. Customer service

For all customer service enquiries, please email us at admin@gromarkasia.com


Shipping Options

Zone 2

Brunei, Hong Kong SAR, Philippines, South Korea, Thailand, Vietnam, Taiwan, Macao SAR Show less

Zone 3

Australia, New Zealand

Zone 4

Bangladesh, Cambodia, Laos, Nepal, Pakistan, Sri Lanka, Fiji, Papua New Guinea, Myanmar (Burma)

Zone 5

Canada, Mexico, United States (54 of 62 states)

Zone 6

Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Vatican City, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom Show less

Zone 7

Bahrain, Israel, Jordan, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates, Albania, Bosnia & Herzegovina, Gibraltar, Guernsey, Jersey, Kosovo, Montenegro, North Macedonia, Serbia, Turkey, Egypt, South Africa Show less

NOT COVERED BY OUR SHIPPING ZONES

32 countries and regions

Aland Islands, Bouvet Island, British Indian Ocean Territory, Caribbean Netherlands, China, Christmas Island, Cocos (Keeling) Islands, Cote d'Ivoire, Eswatini, French Polynesia, French Southern Territories, Guyana, Heard & McDonald Islands, India, Indonesia, Isle of Man, Japan, Malaysia, Netherlands Antilles, Norfolk Island, Palestinian Territories, Pitcairn Islands, Reunion, Sao Tome & Principe, Sint Maarten, South Georgia & South Sandwich Islands, St. Pierre & Miquelon, Svalbard & Jan Mayen, Tokelau, U.S. Outlying Islands, Wallis & Futuna, Western Sahara, Afghanistan, Azerbaijan, Bhutan, Iran, Iraq, Kazakhstan, Kyrgyzstan, Lebanon, Maldives, Mongolia, North Korea, Russia, Syria, Tajikistan, Turkmenistan, Uzbekistan, Yemen, Armenia, Belarus, Faroe Islands, Georgia, Greenland, Guadeloupe, Iceland, Mayotte, Moldova, Ukraine, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Djibouti, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, Senegal, Seychelles, Sierra Leone, Somalia, South Sudan, St. Helena, Sudan, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Cook Islands, Kiribati, Nauru, New Caledonia, Niue, Samoa, Solomon Islands, Timor-Leste, Tonga, Tuvalu, Vanuatu, United States (8 of 62 state)

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